酒店前厅英语句子

1. Could you stand in line for registration， please?
2. May I help you with your bags， sir?
3. Is this your baggage sir?
4. Could you take this camera with you， sir?
5. Just a moment， please. The elevator will be here soon.
6. Watch your step， sir./After you./Go ahead， sir， please./This way， please.
7. Are you going up/down， sir?
8. Shall I turn the cooling /heating up/down?
9. Here is a brochure explaining hotel services.
10. What time will you be checking out?
11. I hope you have enjoyed your stay.
12. May I see your room key， please?
13. There are safety deposit boxes at the Front Desk.
14. Which kind of room would you prefer?
15. Would you mind a double room instead?
16. When did you make the reservation?
17. Would you like to check it?
18. Do you have a reservation or do you wish to make one?
19. In whose name was the reservation made?
20. Could you keep your room key until you check-out?
21. Who was the reservation made by?
22. May I have you signature， please?
23. Would you like to change some money?/Have a nice trip.
24. We hope to see you again.
25. Will you show me your passport?
26. We are looking forward to another chance to serve you.
27. Thank you for waiting， sir.
28. Is there anything valuable or breakable in your bag?
29. Is this your first visit to China， sir?
30. Sorry， the power is off.
31. May I see your identification card， please?
32. What’s his full name， please?
33. How do you spell your name?
34. When is he due to arrive?
35. Shall I inform him for you?/
36. Would you like to leave a message?
37. I will repeat your message.
38. I’m very sorry to have kept you waiting.
39. How much would you like to change?
40. It’s the policy of the hotel.
41. If you have any further inquires， please don’t hesitate to contact me.
42. What can I do for you?
43. Could you hold the line， please?
44. How would you like to make payment?
45. May I know your nationality， please?
46. We will deliver your baggage to your room soon.
47. How much money would you like to spend?
48. Could you sign here， please?
49. Would you mind if I open the curtains?
50. May I have your tag， please?
51. I’m afraid he is on another line. Could you hold the line， please?
52. I’m afraid he is in another room， I’ll transfer your call.
53. Bellboy will show you to your room when you have finished checking in.
54. Please take this elevator for the restaurant.
55. Could you tell me the flight number， sir.
56. Could you make sure that your bags are packed before you leave?
57. I’ll check immediately and call you back.
58. May I take a print of your card， please?
59. Could you hold the line， please? I’ll check our room availability for that day.
60. Thank you for waiting， sir. Your room is confirmed for that day. We look forward to serving you.
61. May I reconfirm your departure date?
62. Could you give me your address， sir?
We’ll send you a confirmation letter right away
63. Shall I arrange a taxi for you， sir?
64. The taxi is expected to come in five minutes.
65. I’ve brought the spare fuse/light bulb
66. Have you got any identification， madam?
67. Leave it to me. I’ll take care of your baggage， sir.
68. Excuse me， sir， but I don’t think that will be enough.
69. Hope to see you again soon.
70. Your bill comes （up） to HK4，000/Your bill stands at HK＄3，000.
71. I’m sure you’ll like your room. It’s a very nice one.
72. Is your baggage down yet， sir?
73. Could you check-out after your bags have been brought down， please?
74. Could you leave the key with us after your bags have been brought down， please?
75. I’m afraid we have no credit arrangement with your company， sir. You may pay by any of these credit cards.
76. Your bill total HK＄19，000. How would you like to make the payment， sir?
77. Certainly， sir， which card would you like to use?
78. Would you mind filling in the registration form， madam?
79. Would you please show me your passport， sir?
80. Here’s your change and receipt.
81. How are you going to pay， in cash or by credit card?
82. I’m afraid I have to find a room in another hotel for you since you haven’t made reservations. The hotel is fully occupied now.
83. The gift shop is on the first floor， just opposite the elevator.
84. Sorry， you are going in the wrong direction. Please turn round and go ahead.
85. The hotel is located on Beijing Road， close to the railway station.
86. Go straight on and then turn right at the traffic lights.
87. Would you like to send it by ordinary air mail or by registered air mail?
88. Don’t worry， madam. You’ll be informed as soon as it arrives.
89. We have the telex and fax service in our hotel. Would you please go to the
Business Center? It’s over there.
90. Don’t worry， madam. We’ll arrange all for you.
91. We’ll send the tickets to your room this evening， sir.
92. Sorry， sir. Mr. Brown is not in. Would you like to leave a message?
93. Mr. Brown is waiting for you in his room， sir. Room 986.
94. Would you like to have a seat there? It’s more comfortable.
95. I’m afraid you have to book the tickets two days in advance.
96. All the tickets for tomorrow are booked up. It’s busy season， you see.
97. I’m afraid you have to pay for it in advance./I’ll calculate your bill for you.
98. Certainly， sir. May I have your room key， please?
99. Today’s exchange rate is 8.70 Yuan RMB to one US dollar.
100. I’ll give you 1.20 Yuan RMB for your one HK dollar.
101. You can get 2400 Yuan RMB for 2000 HK dollars.
102. I’m afraid you have to fill in the checks first.
103. Would you like a breakdown of the bill?
104. Would you please sign your name on the back of the traveler’s check.
105. There is some shoeshine paper/clothes brush in the closet， sir.
106. I’ll take care of it personally./I’ll look into this matter， sir.
107. We will bring a replacement immediately./Shall I draw up your bill for you?
108. Just a moment， please. I’ll draw up your bill for you.
109. Two hundred and forty-one dollars forty-three cents.
110. Our check-out time is at noon but you used the room until 6:00p.m.
111. I’m afraid that for late check-out we charge an extra 50% of the room rate.
Making a Reservation
1. Good morning， Grand Holiday Hotel. May I help you?
2. Could you wait a minute， please?
3. Are you with a company? 有人跟您一起来住吗？
4. For how long?
5. How many people are there in your party?
6. How long will you be staying?
7. For what dates， please? 请问，什么时间住？
8. Is it just for tonight? 就住今晚一夜吗？
9. When do you need the room?
10. Do you want a single room or a double room?
11. What kind of room would you like?
12. With bath or without? 有浴室的还是没有的？
13. Would you like a room with bath or shower? 您想要一间带浴室的还是淋浴的房间？
14. And your address， please?
15. What about your telephone number， Mr. Smith?
16. We have a single available for those dates. 那几天我们有一间单人房。
17. We do have a vacancy for those dates. 那几天我们的确有一间空房。
18. Yes， you can have a room on Saturday.
19. I’m afraid we won’t be able to guarantee you a room after the 16th.
20. We usually have high occupancies in the peak seasons.
在高峰季节，房间的租用率通常是很高的。
21. I’m sorry， but t we’re fully booked for single rooms.
22. Would you like to have a double one?
23. I’m sorry， but the hotel is full on that date.
24. I’m sorry， Miss， we are booked solid on that date.
25. I’m sorry， we don’t have any room available for that week.
26. A single room is sixteen dollars.
27. That includes full breakfast， of course.
28. Service isn’t included in the room rate.
29. It’s 20 dollars for a single and 25 dollars for a double ， tax extra.税金另加。
30. We offer 10% discount for group reservation， sir.
31. Reservation desk./book a room/reserve a hotel room（a table at a restaurant）。
32. You’ll be expected to be here then.届时我们恭候您的光临。
33. He’s expecting a telephone call./expect guests for dinner.
34. I’ll check the room availability for that day.我查一下那天的客房预定情况。
35. Would you like us to put you on our waiting list and call you in case（一旦） we have a cancellation?/in the downtown business section.
36. There is a minimum price for off-season stay and a maximum price for peak season stay.淡季有个最低价，旺季有个最高价。
37. It is rated as a four-star hotel.现在被评为四星级酒店。
38. I really appreciate your help.
39. Pay a deposit of 800RMB beforehand.预付800美圆定金。
Reception
1. Good morning， sir. Welcome to our hotel.
2. Good evening， madam and sir. I’m the bellboy.
3. Good afternoon， madam and sir. Did you have a nice trip?
4. Very glad to have you here. I’ll get the baggage up to your room.
5. Wish you a most pleasant stay in our hotel.
6. I hope you will enjoy your stay with us.
7. I’ll take care of your baggage， sir.
8. I’ll do that for you.我来帮您。/Take it easy.放心好了。
9. Shall I carry the suitcase for you?
10. Shall I show you to your room?
11. Please remember to return your key before you leave the hotel.
12. Please remember to lock your room door firmly before you go to bed.
13. Do you have a reservation， sir?
14. Just a minute， Mr. Smith. I’ll check the arrival list.（客单）
15. Well， would you please fill in this form?
16. May I have a look at your passport， sir?
17. Would you mind filling in the registration form， madam?
18. Would you please fill out this form while I prepare your key card（开出入证）？
19. Would you please take a seat while I look into our file?
您先坐一下，我给您查一下我们的卷宗。
20. Your room number is 1220， and here is your room key.
21. Just follow the bellboy， Mr. Smith.
22. Your baggage will be brought up straight away.
23. The bellboy will take you up.
24. Your luggage will come up separately.您的行李将单独送上来。
25. It’s my pleasure./I’m at your service.
26. Please don’t leave anything behind.
27. It’s our pleasure to serve our guests well./ a walk-in guest.（过路客人）
28. I’ll take you to your room. / Please take care of these suitcases for me.
29. If you need any help， do let us know. /The bellman will pick them up.
Inquiring Information
Inquiring Information
1. Do you know which room he is staying in?
2. Is Mr. Smith expecting you?
3. Do you have an appointment with him?
4. I’m sorry， nobody answered the phone.
5. It is 20 minutes’ taxi ride/bus ride/walk from here.
6. You can take Bus No.12 to the shop.
7. There is a bus stop just opposite the hotel.
8. Go ahead down the street and turn right at the first crossing.
9. The Shopping Center is on the second floor.
10. It takes about 25 minutes （to get there ） by taxi.
11. It’s no distance at all.
12. Sorry， you are going in the wrong direction. Please turn round and go ahead.
13. Bus No.9 will take you there directly.
14. How do you like to send it， by air or by surface?
15. Would you like to send it by ordinary mail or by registered air mail?
16. What are you worrying about?
17. That sounds good.
18. You may go to the lobby and buy it from the newspaper stand there.
19. I hope you will enjoy staying here.
The cashier
1. It’s 830 RMB yuan for 100 US dollars.
2. May I have your signature， please?
3. This figure here is the charge for the apartment.
4. This amount here is for the drinks that you signed for.
5. This is the laundry charge.
6. How do you wish to settle your account? In cash or credit card?
7. How would you like to pay your bill?
8. What’s your way of payment， sir， please?/ Please add to my account.
9. Have you used any hotel services this morning?
10. at the Foreign Exchange Counter/for three days and a half.
11. That’s for the drinks and phone calls you made from your room.
Settling Guests’ Complaints
1. I do apologize for all the trouble.
2. I’m awfully sorry for that. I’ll speak to the manager and he’ll see to it right away.
3. Mr. Smith， we are sorry to have kept you waiting.
4. I’m awfully sorry for my carelessness.
5. I’m sorry to have caused you so much trouble， but I’ll manage to solve the problem before long.
6. I’m sorry to hear that. We do apologize for the inconvenience. I’ll have the shower fixed， the tub cleaned， the floor dried and the toilet items sent to your room immediately.
7. Well， I understand how you feel and we’ll try to do our best to help you.
8. But I must say that the hotel can’t be held responsible for your loss. You should have locked your gold necklace in the hotel’s safety box.
9. Please take a seat over there. I’ll arrange for you.
10. Don’t worry， sir. I’ll get in touch with the Bell Captain at once.
11. We’ll try our best to find it as soon as possible.
12. We’ll look into the matter immediately. Thank you for telling us.
13. I’ll make a note of that. Everything will be taken care of.
14. Because you have been to several places， we need more time to find it.
15. Please relax， madam. I’ll take care of it according to your request.
16. Please， sir. If you calm yourself， I’ll try to help you.
17. I’ll speak to the person in charge and ask him to take care of the problem.
18. I’ll send a housemaid to your room and clean the room up for you at once.
19. Would you mind coming with me to my office and tell me what exactly happened there?